IoT Operations & Product Delivery Manager – Smart Energy Systems

Ecologic designs and delivers smart energy management systems (EMS) for schools, businesses, and advanced energy projects. Our systems combine smart metering, IoT devices, dashboards, and control logic to reduce peak demand, improve visibility, and support electrification.

As our deployment footprint grows, we’re looking for someone to own the operational and product delivery layer of our IoT platform — from device provisioning through to customer dashboards and ongoing performance.

The Role

We are seeking an IoT Operations & Product Delivery Manager to manage Ecologic’s growing portfolio of IoT-connected energy systems.

This role is the day-to-day owner of our IoT customers, ensuring that:

• devices are deployed correctly,
• data is reliable,
• dashboards make sense to users,
• and systems scale cleanly as we add more sites.

You will sit at the intersection of:

• customers and delivery teams,
• IoT devices and cloud platforms,
• product roadmap and real-world usage.

Key Responsibilities

IoT Platform Operations

• Own the operational performance of Ecologic’s IoT platform, including:
  • device and gateway provisioning
  • connectivity and uptime
  • data flow from site to cloud
• Monitor system health across:
  • devices
  • networks
  • gateways
  • cloud services
• Identify and resolve issues affecting data quality, reliability, or performance.

Customer Deployment & Onboarding

• Manage IoT deployments across:
  • schools
  • commercial buildings
  • selected residential energy users
• Coordinate with:
  • electricians
  • installers
  • internal technical teams
• Ensure new sites are:
  • correctly configured
  • validated
  • handed over with clear dashboards and documentation

Dashboards, Data & User Experience

• Own customer-facing dashboards and reporting, including:
  • energy monitoring views
  • operational status
  • alerts and insights
• Work with stakeholders to ensure dashboards:
  • are accurate
  • are understandable to non-technical users
  • reflect how sites actually operate
• Use data to:
  • identify issues
  • surface optimisation opportunities
  • support customer conversations

Product & Process Ownership

• Maintain and evolve parts of the product roadmap related to:
  • IoT operations
  • deployments
  • dashboards
  • internal tools
• Translate operational learnings into:
  • improved processes
  • clearer documentation
  • more repeatable deployments
• Support testing, validation, and release readiness for new features.

Cross-Team Coordination

• Act as a bridge between:
  • electricians and installers
  • software and platform teams
  • customers and stakeholders
• Provide clear operational reporting and insights to management.

What We’re Looking For

Ideal Background

• Experience delivering end-to-end IoT solutions, including:
  • devices and gateways
  • cloud platforms
  • field deployments
  • customer support
• Strong operational mindset — comfortable owning live systems.
• Ability to translate technical detail into clear outcomes for customers.

Highly Relevant Skills

• IoT platforms (e.g. MQTT, device provisioning, gateways)
• Cloud systems and monitoring
• Data analysis and operational reporting
• Dashboarding and user-facing views
• Documentation and repeatable processes

Bonus Strengths

• Electrical background or strong understanding of on-site constraints
• Experience working directly with electricians or field teams
• Interest in energy systems, demand management, or renewables

Why This Role Matters at Ecologic

This role:

• becomes the owner of IoT customer success
• ensures deployments scale without chaos
• frees up senior technical staff from day-to-day operational firefighting
• creates a clear feedback loop between field reality and product evolution

It is a keystone role as Ecologic grows from:

• dozens → hundreds → thousands of connected sites.

Role Evolution

This position can naturally grow into:

• Head of IoT Operations
• Product Lead – Energy Platforms
• Platform Operations Manager (multi-company)

How to Apply

Apply via our website with:

• CV
• brief note on relevant IoT or operations experience